Frequently Asked Questions
Why Did My Credit Card Payment Fail?
Payment with credit card may fail because of bank authorization and fraud prevention systems. If you are having trouble making a payment via Credit Card, you may contact your card issuing bank or PayPal directly.
How Do I Know It Is Safe To Shop With You?
www.herzotools.com takes great pride in offering a safe and secure online shopping experience. The website is served 100% over HTTPS. We also respect your privacy and we're committed to protecting it. All transactions are processed securely by PayPal .net's payment gateway. We never save your credit card information in any form. Please see our Privacy Policy here.
Is There Any Discount For Bulk/Volume Purchases?
HERZO provides discounts for bulk/volume purchase. Our B2B project is dedicated to wholesale services for suppliers.
Do You Ship Internationally?
Yes, we ship to over 80 countries. If you don't see your country as a shipping destination, please contact servis@herzotools.com for purchasing.
How Can I Contact HERZO For Additional Assistance?
Don't hesitate to email our customer service servis@herzotools.com for any questions.
How Are Warranties Handled?
Repairs on defective merchandise are handled by the manufacturers and not by HERZO, unless otherwise indicated. If any item arrives damaged due to shipping, immediately contact the carrier. Keep all shipping materials and contact us immediately.
How Do I Change The Shipping Address Or Cancel My Order?
Please contact customer service immediately by emailing servis@herzotools.com if you need to change the shipping address or cancel your order. Please be advised that some orders are shipped very soon after placement and it will not always be possible to make changes to the shipping address and/or cancel the order.
Why Am I Unable To Track My Order?
It can sometimes take 24-48 hours or so for tracking information to update once an order has shipped from our warehouse.
Occasionally, a package may not receive the proper origin and transit scans while on its journey to you, so neither us nor express is able to track the exact location of the package in transit.
Please email us if you do not receive your order by the end of the quoted time frame. Please note that orders shipping via UPS can be delivered as late as 9:00 pm local time in some areas.
Taxes, Customs & Duties
If the package is checked by your country's customs office when the item arrives in their country, most websites declare that customers are responsible for import duties, tariffs, and taxes. But HERZO will be happy to go fifty-fifty with customers. We value our customers, and we strive to reduce your costs when you shop with us.